Return Policy
If for any reason you want to return your product, you may return it within 15 days. Send us an email and we will reply with a return shipping label. No returns will be accepted without this label. Once we have received the product (undamaged) we will credit you the purchase price less a 10% restocking fee.
Damaged Goods Policy
Damaged products must be returned within 15 days of receipt of goods.
You must email us at returns@switchontosolar.com to obtain a RMA# shipping label for all returns.
RETURNS FOR ITEMS NOT WANTED: If an item is being returned to us because it is not wanted there will be a 10% re-stock fee, and the item must be returned complete with a RMA shipping label.
RETURNS FOR REPLACEMENT ON DOA/DAMAGED ORDERS: If an item is being returned because it was shipped DOA or was damaged during shipment you must email us to obtain a RMA number and state the reason of return. ***NOTE*** WE DO NOT GRANT REFUNDS FOR ANY ITEMS, THE ITEM WILL ONLY BE REPLACED/EXCHANGED, WE DO NOT ACCEPT ANY ITEM BACK FOR A FULL REFUND ONLY EXCHANGES ON DOA/DAMAGED ITEMS. IF YOU DO NOT WANT THE ITEM REPLACED THE 10% RESTOCK FEE EXISTS.
Bad Shipping addresses or Undeliverable as addressed Returned to sender parcels will be refunded 20% re-stock fee charged.
A replacement product will be shipped to you upon return of the damaged goods.
